Support services
The Orange Door provides help and support for adults and children who have experienced family violence, as well as to families in need of support with the wellbeing and development of children.
Phone: 03 9429 9266
Find an Orange Door location near you: orangedoor.vic.gov.au/support-near-you
Website: orangedoor.vic.gov.au
Berry Street offers free specialist family violence services to victim survivors, including LGBTIQA+ people and children who have experienced any form of family violence.
Phone: 03 9429 9266
Send an online enquiry: berrystreet.org.au/contact-us/contact-form
Website: berrystreet.org.au
Victoria Legal Aid provides free legal advice and representation for victim survivors as well as respondents.
Phone: 1300 792 387 (8am – 5pm weekdays)
Online chat: legalaid.vic.gov.au/speak-to-us#how-to-start-a-chat
(8am – 6pm weekdays)
Website: legalaid.vic.gov.au
Youthlaw is a free statewide legal service for anyone aged 25 and under. Youthlaw also provides legal information to adults working with or assisting young people, including parents and guardians. siblings, youth workers, etc.
Phone: (03) 9113 9500 (9am – 5pm weekdays)
Email: legal@youthlaw.asn.au
Website: youthlaw.asn.au
Online contact form: youthlaw.asn.au/free-legal-advice-for-young-people/ask-a-lawyer/
1800RESPECT provides information and a confidential counselling and support services for people impacted by domestic, family and sexual violence nationwide (24 hours a day, 7 days a week).
Phone: 1800 737 732
Text: 0458 737 732
Online chat: 1800respect.org.au/online-chat-1800respect
Video call: 1800respect.org.au/video-call-1800respect
(9 am – 12 am, 7 days a week)
Website: 1800respect.org.au
If you are d/Deaf or find it hard to hear or speak to hearing people on the phone, you can contact 1800RESPECT via the National Relay Service on: 1800 555 677
Kids Helpline provides free and confidential counselling via phone and webchat for young people aged 5 to 25 (24 hours a day, 7 days a week).
Phone: 1800 551 800
Online chat: kidshelpline.com.au/get-help/webchat-counselling
Website: kidshelpline.com.au
Lifeline Australia is a national charity which provides all Australians experiencing emotional distress with access to crisis support and suicide prevention services (24 hours a day, 7 days a week).
Phone: 13 11 14
Text: 0477 13 11 14
Online chat: lifeline.org.au/chat
Website: lifeline.org.au
Frontyard Youth Services provides services for young people aged 12 to 25 years who are experiencing homelessness, are at risk of homelessness, are disengaged or require support to make decisions about the future.
Phone: 03 9977 0077 or 1800 800 531
(Monday – Friday 9am – 8pm, Saturday and Sunday 10am-6pm)
Email: frontyard@mcm.org.au
Online enquiries: mcm.org.au/services/homelessness/frontyard/contact-frontyard
Website: mcm.org.au/services/homelessness/frontyard
Safe Steps Victoria provides 24/7 specialist family violence support service. Safe Steps also runs the Disability and Family Violence Crisis Response Initiative (DFVCRI) to assist victim survivors with a disability who are experiencing family violence to access the services and supports they need to stay safe, quickly.
Phone: 1800 015 188 (available 24/7)
Web Chat: safesteps.org.au/live-chat
(available Monday to Friday, 9am – midnight
Email: safesteps@safesteps.org.au
Website: safesteps.org.au/
Djirra provides legal support, counselling, social work, and cultural, wellbeing and social activities for First Peoples women experiencing family violence in Victoria.
Phone: 1800 105 303 (free call)
Website: https://djirra.org.au/what-we-do/legal-services/#support
VALS (Victorian Aboriginal Legal Service)
is an Aboriginal Community Controlled Organisation (ACCO) which provides culturally capable and trauma-informed legal services for Aboriginal people of all ages and genders.
Phone: 1800 064 865
Online enquiries: vals.org.au/about-legal-services
Website: vals.org.au
Rainbow Door is a free specialist LGBTQIA+ helpline providing information, support, and referrals.
Phone: 1800 729 367
Text message: 0480 017 246
Email: support@rainbowdoor.org.au
Website: rainbowdoor.org.au
InTouch Multicultural Centre Against Family Violence provides a state-wide specialist family violence service that works with women from migrant and refugee backgrounds.
Phone: 1800 755 988
Website: intouch.org.au
If you require an interpreter, you can use the Translating and Interpreting Service (TIS National) by calling 13 14 50
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