Translating and interpreting service
Connection service for those who are deaf, hard of hearing or have a speech impairment
Support for people at risk of using violence
Sexual assault support services
Mental health support services
TRANSLATING AND INTERPRETING SERVICE
Phone: 13 14 50
CONNECTION SERVICE FOR THOSE WHO ARE DEAF, HARD OF HEARING OR HAVE A SPEECH IMPAIRMENT
Phone: 133 677 – or – 1300 555 272
FAMILY VIOLENCE SERVICES
The Orange Door – provides help and support for adults and children who have experienced family violence, as well to as families in need of support with the wellbeing and development of children.
You can contact or visit any Orange Door location. Contact can be made by phone, email or in person, and each location offers the same help and support.
Phone: 03 9429 9266
Website: orangedoor.vic.gov.au
Support near you: orangedoor.vic.gov.au/support-nearyou
Berry Street – offers free specialist family violence services to victim survivors, including LGBTIQA+ people and children who have experienced any form of family violence.
Phone: 03 9429 9266
If you are deaf or have a hearing or speech impairment, you can use the free National Relay Service to phone Berry Street on 03 9450 4700.
If you or the person you are supporting doesn’t speak English, you can call Berry Street using the Translating Interpreting Service on 131 450.
Send an online enquiry.
Website: https://www.berrystreet.org.au/what-we-do/family-violence-services
1800RESPECT – provides information and a confidential counselling and support services for people impacted by domestic, family and sexual violence nationwide 24 hours a day, 7 days a week.
Phone: 1800 737 732
Text: 0458 737 732
If you are deaf or find it hard to hear or speak to hearing people on the phone, you can contact 1800RESPECT via the National Relay Service on 1800 555 677
Website: 1800respect.org.au
Online chat: 1800respect.org.au/online-chat-1800respect
Video call: 1800respect.org.au/videocall-1800respect (9 am – 12 am, 7 days a week)
Safe Steps Victoria – provides 24/7 specialist family violence support service. Safet Steps also runs the Disability and Family Violence Crisis Response Initiative (DFVCRI) to assist victim-survivors with a disability who are experiencing family violence to access the services and supports they need to stay safe, quickly.
Phone: 1800 015 188 (available 24/7)
Web Chat (available Mon-Fri, 9am – midnight)
Email: safesteps@safesteps.org.au
Website: https://www.safesteps.org.au/
Djirra –Provides legal support, counselling, social work, and cultural, wellbeing and social activities for First Peoples women experiencing family violence in Victoria.
Phone: 1800 105 303 (free call)
Website: https://djirra.org.au/who-we-are/
Rainbow Door – a free specialist LGBTQIA+ helpline providing information, support, and referrals.
Phone: 1800 729 367
Text message: 0480 017 246
Email: support@rainbowdoor.org.au
Website: https://www.rainbowdoor.org.au/home
InTouch Multicultural Centre Against Family Violence – provides a state-wide specialist family violence service that works with women from migrant and refugee backgrounds.
Phone: 1800 755 988
Website: www.intouch.org.au
SUPPORT FOR PEOPLE AT RISK OF USING VIOLENCE
Dardi Munwurro – provides family violence, healing and behaviour change programs and services for First Peoples men and young people.
Website: https://www.dardimunwurro.com.au/
Men’s Referral Service – provides free, confidential expert support for people at risk of using family violence.
Phone: 1300 766 491 (8am to 9pm, Monday to Friday and 9am to 5pm, Saturday and Sunday)
CHILD PROTECTION
To report children and young people whose safety is at risk.
Child Protection website (DFFH)
During business hours call (check the Child protection contacts page for the areas covered)
West Division intake – rural and regional: 1800 075 599
After-hours call 13 12 78 (5pm to 9am, Monday to Friday, 24 hours on weekends and public holidays)
SEXUAL ASSAULT SUPPORT SERVICES
National Sexual Assault and Domestic Violence Helpline – provides confidential information, counselling and support service.
Phone: 1800 RESPECT (1800 737 732)
Interpreter: 13 14 50
Website: https://www.1800respect.org.au/ (includes 24-hour chat line)
Sexual Assault Crisis Line – provides state-wide after-hours confidential telephone crisis counselling service for people who have experienced both past and recent sexual assault.
Crisis Line: 1800 806 2929 (free call)
Website: www.sacl.com.au
Victorian Centres Against Sexual Assault (CASA) – provide support and intervention to women, children and men who have experienced sexual assault.
Phone: 1800 806 292 (24 hours a day, 7 days a week)
Website: www.casa.org.au
List of CASA contact details: https://www.casa.org.au/contact-us/
LEGAL ADVICE
Victoria Legal Aid (VLA) – provides free legal advice and representation for victim-survivors as well as perpetrators of family violence.
Phone: 1300 792 387 (8am – 5pm weekdays)
Website: https://www.legalaid.vic.gov.au/ (including legal help chat available on the website)
Youthlaw – a free statewide legal service for anyone aged 25 and under.
Youthlaw also provided legal information to adults working with or assisting young people, including parents and guardians. siblings, youth workers, etc.
Phone: (03) 9113 9500 (9am – 5pm weekdays)
Email: legal@youthlaw.asn.au
Website: youthlaw.asn.au/ (including contact form).
VALS (Victorian Aboriginal Legal Service) is an Aboriginal Community Controlled Organisation (ACCO) which provides culturally capable and trauma-informed legal services for Aboriginal people of all ages and genders.
Phone: 1800 064 865
Website: vals.org.au
Online enquiries: vals.org.au/aboutlegal-services/
Djirra’s Aboriginal Family Violence Legal Service works with Aboriginal people who are experiencing or have experienced family violence. Djirra also assists non-Aboriginal people experiencing family violence who are parents of Aboriginal children.
Djirra helps by providing one-off legal advice as well as opening ongoing cases. Djirra works in the following areas of law:
- Intervention Orders
- Family Law
- Child Protection
- Victims of Crime Compensation.
Djirra does not provide support to perpetrators of family violence or sexual assault, but they can refer perpetrators to support services to assist them.
Phone: 1800 105 303
Email: Legal Services team: info.afvls@djirra.org.au
Website: https://djirra.org.au/
Women’s Legal Service – provides women experiencing relationship breakdown and family violence with free legal support, advice, and representation as well as providing financial counselling and social work services.
Phone: 03 8622 0600
Toll Free: 1800 133 302
Email: admin@womenslegal.org.au
Website: https://www.womenslegal.org.au/legal-services/
Contact your local Community Legal Centre which can be found on the Federation of Community Legal Centres website: Find a Community Legal Centre
MENTAL HEALTH SUPPORT SERVICES
Kids Helpline– provides private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.
Phone: 1800 551 800 (24 hours a day, 7 days a week)
Online chat at https://kidshelpline.com.au/get-help/webchat-counselling (24 hours a day, 7 days a week)
Lifeline – provides 24-hour crisis support and suicide prevention across Australia.
Phone: 13 11 14
Website: https://www.lifeline.org.au/
Beyond Blue – provides telephone and online mental health support service.
Phone: 1300 224 636
Website: https://www.beyondblue.org.au/ (includes chat function)
Suicide Callback Service – provides a nationwide 24/7 telephone and online counselling service to people affected by suicide.
Phone: 1300 659 467
Website: https://www.suicidecallbackservice.org.au/
YOUTH HOMELESSNESS SERVICES
Frontyard Youth Services provides services for young people aged 12 to 25 years who are experiencing homelessness, are at risk of homelessness, are disengaged or require support to make decisions about the future.
Phone: 03 9977 0077 or 1800 800 531 (Monday – Friday 9am – 8pm, Saturday and Sunday 10am-6pm)
Email: frontyard@mcm.org.au
Website: mcm.org.au/services/homelessness/frontyard
Online enquiries: mcm.org.au/services/homelessness/frontyard/contact-frontyard
POLICE CONTACTS
If in immediate danger call
Phone: 000
Police assistance where there is no immediate danger
Phone: 131 444
VICTIMS OF CRIME
Victims of Crime Helpline – a Victorian Government service offering free information and support for people affected by crime.
Phone: 1800 819 817
Text: 0427 767 891
Website: https://www.victimsofcrime.vic.gov.au/
Victims of Crime Commissioner – promotes the recognition, inclusion and participation of victims of crime in the justice system. If you’ve become a victim of crime and you feel you have been mistreated by policy or a prosecution or victims’ service, make an enquiry.
Phone: 1800 010 017
Email: enquiries@vocc.vic.gov.au
Website: https://www.victimsofcrimecommissioner.vic.gov.au/
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